Follow-up on Personal Training? A Request from Unity Gym

At Booking Board, we do not see centres and members as numbers in a system. We see people with ambitions for their training, and centres that want to give their members the best possible experience. That is why we listen when centres come to us with wishes, challenges, or ideas, and we develop solutions that make everyday life easier and more manageable for you.

A good example of how we turn wishes into concrete solutions is Unity Gym. They wanted to make follow-up with members in personal training programmes more structured, so the personal trainer and the member could sit down together, review sessions, give constructive feedback, and at the same time plan the member's development going forward. The meetings were to be a fixed and integrated part of the programmes. Unity Gym therefore reached out to Booking Board to streamline the meetings and create a system that made follow-up both clear and meaningful.

At Booking Board, we put our development team on the task. Taking Unity Gym's request as our starting point, we developed a feature that gives the centre the ability to schedule follow-ups with members – for example, members enrolled in personal training programmes. This can take the form of a conversation between the personal trainer and the member, as Unity Gym wanted, or another form of structured follow-up such as a questionnaire, a telephone check-in, or something else entirely. Follow-ups can be scheduled at fixed intervals, for example every three months or after a set number of training sessions. The system also ensures that all parties involved are notified of the follow-up, for example via email, a push notification in the app, or SMS.

With the new feature, the owner of Unity Gym can now set a schedule for when follow-up meetings are to take place within personal training programmes, and who is to conduct the meeting.

This creates continuity, and members feel that their efforts are being acknowledged and taken seriously, while trainers have full visibility into each member's development.

At Booking Board, it is about more than software. It is about creating solutions that make everyday life easier for centres and trainers, so you can focus on what truly matters: supporting members in their training and helping them reach their goals. Just as we helped Unity Gym make follow-up on personal training simple, structured, and personal, we can help your centre create continuous contact and follow-up with members – precisely in the way that suits you and your workflow.

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